By making a purchase, you are agreeing to all terms and conditions stated below. Please read carefully and email us at email@example.com with any questions or concerns.
When will my order ship?
We ship orders twice a week, on Wednesdays and Saturdays.
What shipping method do you use?
Most packages are sent Priority Mail (USPS), and should arrive within 2–5 business days depending on where the package is going. If Priority Mail is not available for an item, the method of delivery will be listed within the product description.
Can I track my package?
USPS provides a tracking number for all Priority Mail packages. We will provide a tracking number for shipments of large packages not delivered via Priority Mail.
What address will you ship my package to?
We will ship packages to the mailing address listed on your PayPal invoice. Please ensure you address is up-to-date, and email us within 24 hours with any address changes.
What if my package doesn’t arrive?
If your package doesn’t arrive within the expected timeframe, please check the status of your shipment with the provided tracking number. Any further questions about delivery should be directed to the package’s shipping carrier (i.e. USPS).
Do you ship outside of the US?
We currently do not ship outside of the US.
What forms of payment do you accept?
We gladly accept all major credit cards through PayPal.
Do you offer custom orders?
We would love to work with you on a custom order. Please email us at firstname.lastname@example.org to discuss options.
Do you offer wholesale orders?
We are currently accepting wholesale orders on a limited basis. Please email us at email@example.com to discuss options.
What’s your return policy?
Because of the nature of our products, we only provide returns and exchanges on a case-by-case basis. Please contact us at firstname.lastname@example.org with any concerns within 7 days of receiving your order. Shipping charges are nonrefundable.
T I M B E R + B R A S S objects display characteristics of traditional handcraft: minor variances and marks from the maker’s hand, tool and process. We believe these add beauty and a unique narrative to each object.
Feel free to contact us at email@example.com with any questions, comments or concerns.
All photos on our website are the property of T I M B E R + B R A S S and may not be used or reproduced without written consent.